

Many printers have a menu option to test the printer’s wireless connectivity. Run the printer’s wireless connectivity test. To learn where this button is located on your printer and to find instructions about how to turn it on, see the instructions that came with the printer or check the manufacturer's website for instructions. Many printers have a button that displays a blue wireless icon when a wireless connection option for the printer is available. Make sure the printer’s wireless option is turned on and available.

Please reach out anytime.Check the cables (for wired printers). Make sure that the printer's USB cable is properly connected from the printer to your PC. If your USB isn’t recognized, see Automatically diagnose and fix Windows USB problems.Ĭheck the wireless connection (for wireless printers). I hope the issue gets resolved without hassles and the unit works great. Please perform all these steps patiently as it is very critical to resolving the issue. All you need to do is plug it into one of the USB ports of the computer and pair it with any Bluetooth device that you have. It is very cost effective and economical.You could buy a USB Bluetooth dongle from a local store like Best Buy or Staples or through an online portal like Amazon or Ebay. If it still does not work, then the Bluetooth module is faulty.HP PCs - Device Manager Information (Windows 10, Please check this link out for further assistance: HP PCs - Understanding and troubleshooting Bluetooth wireless technology (Windows 8.1, 8, 7, Vista.Also update the bios, chipset and wireless drivers from this link:.Please perform all the required steps from this link: HP PCs - Using Bluetooth Devices (Windows 10, to troubleshoot Bluetooth issues.Please check the product specs from this link. The Bluetooth feature and the wireless feature of your computer is on a single combo card. It could be a hardware issue with the Bluetooth device.


Superb effort and great diagnosis were done as well. You’ve done an excellent job on diagnosing the issue from your end. Hi for visiting the HP community. A very good day to you! I read the post regarding Bluetooth issues with the computer.
